Send A Case
Send Your First Case to Monde
Everything you need to prepare, ship and submit your case. Choose the path that fits your practice — physical impression or digital workflow.
Physical Case
Send an impression and Rx by UPS or FedEx. Monde provides shipping labels by email within 12 hours.
Digital Case
Connect your Trios scanner to Monde's 3Shape account and submit digital cases directly.
View digital processPhysical Case
Send Out an Impression Case
Follow the steps below to prepare, package and ship your physical case to Monde.
- STEP 01
Fill Out Rx Form
Place the bilateral impression of the working model (do remember to gas the light body before injecting heavy body), the study model (because we use a computer to design, so a study model is a must — a study model is better), the bite registration and the opposite model all together along with its fixed or removable Rx prescription in the box. Completely fill out the prescription and confirm all Rx specifications are met. Do not delay your cases.
- STEP 02
Prepare & Package the Case
For wet impressions, place dried impressions and bites in the re-closable pouch provided. Wrap impressions in a moist paper towel to retain moisture; do not place the Rx slip inside the bag. Wrap models and articulators in the bubble wrap provided and secure with a rubber band. Place all items in a pre-labeled cushion mailer.
- STEP 03
Obtain Shipping Label
Let Monde know your physical address through the contact form. Monde will send you UPS or FedEx shipping labels by email within 12 hours, each with a unique tracking number.
Get UPS Shipping Label - STEP 04
Schedule a Pickup
Contact UPS at 1-800-742-5877 or FedEx at 1-800-463-3339 to arrange delivery of your package and hand over all paperwork to the driver. Bundling several cases in one 6"×8"×4" box saves on shipping cost.
- STEP 05
Monde Receives the Case
Monde uses UPS Worldwide Saver or FedEx IP service. A return shipping cost of $25–$35 applies to invoices under $450; return shipping is free on invoices over $450.
Shipping notes
- • UPS Worldwide Saver or FedEx IP service — next working day after ship.
- • Free return shipping on invoices over $450.
- • $25–$35 return cost on invoices under $450.
- • Bundle cases in one 6″×8″×4″ box to save on shipping.
Digital Case
Send Out a Digital Case
Connect your Trios scanner to Monde's 3Shape account to submit digital cases directly.
3Shape Account Connection
Connect your Trios scanner to the Monde 3Shape account to send digital cases directly from your practice workflow.
kim@mondedentallab.com